Contact Us
Have a question, need support, or want to discuss enterprise plans? We'd love to hear from you.
Response Time
Within 24 hours
We aim to respond to all inquiries within one business day.
Common Questions
How do I change my plan or cancel?
Coaches can manage client licenses or cancel from Dashboard → Settings → Billing. Added licenses require confirmation of the prorated charge and partial-period allowances. Reductions take effect at renewal; cancellations take effect at the end of the current billing period. Clients manage their subscription through their coach’s app under Settings → Subscription.
What happens if I exceed my plan’s caps?
No automatic usage charges. AI pauses at your allowance unless you explicitly purchase a one-time top-up. Top-ups do not renew automatically. AI responses or photo analyses pause at their allowance unless you explicitly buy an optional one-time pack. Food scans have a separate allowance of 90 per client per calendar month, with no paid scan overages; manual food logging remains available. Automatic seat growth is on by default. Completed client checkouts, including trials, add a $20/month license when needed. The remaining part of the month is prorated and added to your next invoice alongside the coming month, with no immediate charge. You can turn this off in Billing; existing checkout reservations are still honoured. Usage top-ups are never automatic. Existing subscriptions retain their agreed terms.
How do refunds work?
Coach subscriptions: full refund within 7 days of first payment or tier upgrade. After that we don’t pro-rate. Client subscriptions are at the discretion of each coach. Full terms in the Refund Policy. Email us with subject line “Refund Request” and your account email to start one.
Bug or feature request?
Email us with a clear title (e.g. “Voice chat: WebSocket disconnects on Safari iOS”), the steps you took, what you expected, and what actually happened. Screenshots or short Loom videos are gold. For feature requests, tell us the workflow you’re trying to run, not just the feature you imagine. We often have a better answer.
Gyms, enterprise and partnerships
Contact us to discuss larger workspaces, partnerships and current capabilities. Live AI voice, WhatsApp, custom voice cloning, white-label and priority-support add-ons are coming soon. They are not included in current client-license plans.
Email about your gym or enterpriseData privacy & deletion
You own your coaching content, methodology uploads, and client data. To delete an account, email us from the address on file. Deletion timing and retention details are in the Privacy Policy.